Sustainability
SAii Laguna Phuket acknowledges a responsibility to participate in local and global conversations and action.
As SAii Hosts, we are committed to offering superior hospitality services while protecting the environment that surrounded us.
Message from SAii Laguna Phuket
At SAii Laguna Phuket, we recognise the importance of caring for the environment and supporting our local community. Surrounded by natural beauty and rich cultural heritage, we are dedicated to embedding sustainability into everything we do.
We have introduced a range of initiatives, including energy and water conservation, greywater recycling, non-chemical gardening practices, and effective waste separation to help reduce landfill impact and protect our oceans. Our long-term goal is clear: “Zero Waste to Landfill, Zero Waste to Ocean.”
By sourcing local products, supporting community projects, and increasing the use of renewable energy, we aim to lower our carbon footprint while promoting responsible, sustainable tourism.
Working closely with local stakeholders and our owning company, Singha Estate, we continue to drive meaningful change—for Phuket and for the planet.
Best regards,
Bart Callens
Cluster General Manager of SAii Phi Phi Island Village and SAii Laguna Phuket
SHR Sustainable Development Framework
As a subsidiary of S Hotels and Resorts, we are committed to adhering to our established policies and achieving goals that align with the United Nations Sustainable Development Goals (UN SDG 2030).
To this end, we have outlined a comprehensive sustainable development framework.
Environmental Aspect
We are committed to environmentally responsible operations, minimizing impacts on land, water, and air in line with local and international standards. Our efforts include resource efficiency, effective water management, renewable energy use, and carbon emission reduction.
Key actions include eliminating single-use plastics, prioritizing green procurement, and promoting biodiversity conservation. Through initiatives like “Sea You Tomorrow,” we foster environmental awareness and collaboration with partners.
Key Focus Areas:
- Biodiversity (marine & terrestrial)
- Waste management
- Energy & climate action
- Water & wastewater management
Health & Safety
COMMITTED TO ZERO HARM, WE CHAMPION SAFETY, HEALTH, AND WELL-BEING TO PROTECT EVERY EMPLOYEE, GUEST, AND PARTNER ACROSS ALL OPERATIONS.
Safety and occupational health are core rights, with employees seen as key to success. Policies ensure safety standards through equipment checks, fire drills, and regular training.
Road safety is enforced, and contractors must follow PPE use and keep clean work areas. All incidents are reported and addressed promptly.
Employee well-being is supported via clean dining areas, health checks, insurance, and promotion of physical activity.
With a goal of zero lost time injuries (LTIFR = 0), we continue investing in safety and health, building a strong safety culture for all
Service Quality Management
DELIVERING PEACE OF MIND THROUGH EVERY SERVICE TOUCHPOINT.
We are committed to delivering exceptional service that consistently exceeds guest expectations. Through a robust Quality Management System, we monitor and improve every service touchpoint to ensure excellence.
Well-trained, empowered staff play a key role in creating seamless and memorable experiences. Regular audits, guest feedback, and continuous staff development help us maintain high standards and drive ongoing improvement.
Social Aspect
ENHANCING CAPABILITIES AND DELIVERING
REAL BENEFITS TO LOCAL COMMUNITIES
We promote equitable local employment and prioritize sourcing from local suppliers to help circulate income within the community. This supports inclusivity, strengthens local capabilities, and contributes to improved livelihoods and long-term community value. We are committed to respecting human rights across all operations and the value chain, ensuring fair treatment, non-discrimination, and equal opportunities for all individuals.
Employee well-being is a key focus, supported through continuous development, active engagement, open communication, and the assurance of safe and respectful working environments.
Key Focus Areas: